Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a KADA Support request from the options provided.
Raise a feature request
Need a new feature?
Required fields are marked with an asterisk*
{"xsrfToken":"608034bb18ca22d1479ef1bd163fc3b8ac3ed826_lout","branding":{"id":"1","key":"ks","name":"KADA Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the KADA Support Portal","sharedPortalName":"KADA Support Portal","userInitialAnnouncementHeader":"Frequently visited pages","translations":{"en-US":{"helpCenterTitle":"Welcome to the KADA Support Portal","sharedPortalName":"KADA Support Portal","announcementHeader":"Frequently visited pages","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#001861","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f96da7e0-6c15-46d1-b6b3-650ab0fdc8bf/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MjEzYTcyYy0wOTI3LTRkYWYtOTM4Zi1kOGZkMWRiOTk2NzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY5NmRhN2UwLTZjMTUtNDZkMS1iNmIzLTY1MGFiMGZkYzhiZiI6WyJyZWFkIl19LCJleHAiOjE3ODY0NzgzMjUsIm5iZiI6MTc4NjQ3NzcyNX0.ipSB8jypvsLWl_r_Y1nyg_YDFo-CLucahikFJvvDI7g&client=8213a72c-0927-4daf-938f-d8fd1db99672&height=300&mode=fit","bannerMediaApiFileId":"f96da7e0-6c15-46d1-b6b3-650ab0fdc8bf","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ks","projectId":10202,"serviceDeskId":1,"name":"KADA Support","description":"<p>Welcome! You can raise a KADA Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"18","name":"Raise a feature request","descriptionHtml":"","callToAction":"Raise a feature request","introHtml":"<p>Need a new feature?</p>","icon":10632,"iconUrl":"https://kadaai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[5],"key":""},{"id":"15","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with K?</p>","icon":10682,"iconUrl":"https://kadaai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10682","groups":[5],"key":""},{"id":"19","name":"Share feedback on KADA Knowledge Library","descriptionHtml":"","callToAction":"Share feedback on KADA Knowledge Library","introHtml":"<p>Can't find what you're looking for in the KADA Knowledge Library? Let us know so we can add what you need</p>","icon":10656,"iconUrl":"https://kadaai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[5],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10666,"iconUrl":"https://kadaai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10646,"iconUrl":"https://kadaai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10648,"iconUrl":"https://kadaai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10648","groups":[],"key":""},{"id":"14","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10645,"iconUrl":"https://kadaai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10645","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10673,"iconUrl":"https://kadaai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10673","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10678,"iconUrl":"https://kadaai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10678","groups":[],"key":""},{"id":"11","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10649,"iconUrl":"https://kadaai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10651,"iconUrl":"https://kadaai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10651","groups":[],"key":""},{"id":"4","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10680,"iconUrl":"https://kadaai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10680","groups":[],"key":""},{"id":"16","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10684,"iconUrl":"https://kadaai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10684","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Applications"}],"orderMapping":{"5":[18,15,19],"1":[15],"4":[15,9,16],"3":[4,2,3,5,7],"2":[11,14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"87146425-2672-380c-96ae-807e88a03cbb","appLinkName":"System Confluence","appLinkUrl":"https://kadaai.atlassian.net/wiki","spaceKey":"KSL","spaceName":"KADA Support Library","spaceUrl":"https://kadaai.atlassian.net/wiki/spaces/KSL","isServer":false},"labels":[],"projectKey":"KS","serviceDeskId":1,"kbLinkDomainURLs":["https://kadaai.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MjEzYTcyYy0wOTI3LTRkYWYtOTM4Zi1kOGZkMWRiOTk2NzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTI3MzIyMjUwNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2NDc4OTI1LCJuYmYiOjE3ODY0Nzc3MjUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.dS3OpAmhYqfAG1Yw7afZ6_MBq433u4e84Ve65o2gmVQ","targetCollection":"upload-user-collection--273222506","endpointUrl":"https://api.media.atlassian.com","clientId":"8213a72c-0927-4daf-938f-d8fd1db99672","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":18,"projectId":10202,"issueType":{"id":"10404","name":"Service Request"},"form":{"name":"Raise a feature request","descriptionHtml":"","callToAction":"Raise a feature request","intro":"<p>Need a new feature?</p>","instructions":"","icon":10632,"iconUrl":"https://kadaai.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10352","fieldConfigId":"10558","label":"Customer","description":"Enter your details about your company (Company name, URL of your instance)","descriptionHtml":"<p>Enter your details about your company (Company name, URL of your instance)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Feature Request","description":"Tell us about the feature you're looking","descriptionHtml":"<p>Tell us about the feature you're looking</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Help us understand how this feature will be used and any conditions","descriptionHtml":"<p>Help us understand how this feature will be used and any conditions</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/18","calendarParams":{"firstDay":0,"date":"2026-08-11T14:48:45-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"87146425-2672-380c-96ae-807e88a03cbb","appLinkName":"System Confluence","appLinkUrl":"https://kadaai.atlassian.net/wiki","spaceKey":"KSL","spaceName":"KADA Support Library","spaceUrl":"https://kadaai.atlassian.net/wiki/spaces/KSL","isServer":false},"labels":[],"projectKey":"KS","serviceDeskId":1,"kbLinkDomainURLs":["https://kadaai.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MjEzYTcyYy0wOTI3LTRkYWYtOTM4Zi1kOGZkMWRiOTk2NzIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTI3MzIyMjUwNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2NDc4OTI1LCJuYmYiOjE3ODY0Nzc3MjUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.dS3OpAmhYqfAG1Yw7afZ6_MBq433u4e84Ve65o2gmVQ","targetCollection":"upload-user-collection--273222506","endpointUrl":"https://api.media.atlassian.com","clientId":"8213a72c-0927-4daf-938f-d8fd1db99672","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}