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This page will walkthrough the setup of Hightouch in K using the Direct Connect method

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Info

Note that scheduling a source can take up to 15 minutes to propagate the change.

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Step 4) Manually run an ad hoc load to test

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Hightouch setup

  • Next to your new Source, click on the Run manual load icon


  • Confirm how your want the source to be loaded

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  • After the source load is triggered, a pop up bar will appear taking you to the Monitor tab in the Batch Manager page. This is the usual page you visit to view the progress of source loads

Info

A manual source load will also require a manual run of

  • DAILY

  • GATHER_METRICS_AND_STATS

To load all metrics and indexes with the manually loaded metadata. These can be found in the Batch Manager page

Step 5) Map Hightouch sources

  • After the manual load is completed go back to the Sources page

  • Next to the Hightouch source, click on the Merge Sources icon

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  • Select the Hightouch sources and merge them with the sources you have already integrated in K

 

Warning

Troubleshooting failed loads

  • If the job failed at the extraction step

    • Check the error. Contact KADA Support if required.

    • Rerun the source job

  • If the job failed at the load step, the landing folder failed directory will contain the file with issues.

    • Find the bad record and fix the file

    • Rerun the source job