Summary of this problem
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This is issue was found during an on premise deployment where a network issue was identified. |
There may be times when you have a problem opening the K application in the browser
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. Use these instructions to diagnose whether you have a network problem
Instructions to diagnose this problem
If you try accessing K and encounter a blank screen
Press F12 to open the Inspection panel
Go to the CONSOLE tab found at the top of the panel
If you see the following error: “ERR_NAME_NOT_RESOLVED” then you have a network problem
How to fix this problem
Unfortunately there is nothing you can do to resolve this problem yourself. Best to let the support team know when this problem occurs.
Network problems typically high priority issues that are resolved quickly. Wait and try again later
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