How to: Raise an issue

Objective of this article

Data workers can raise an issue against data and analytical content.

Issues can be managed in K or using issue management tools like Jira (once integrated How to: Integrate with External Tool (e.g. JIRA) for issue management )

Instructions

Option 1: Issues managed in K

• Navigate to the item (e.g. the customer data table).

• Click ADD button and select ADD ISSUE

• Fill in the details and click SAVE

• A new issue will be added to the profile. A banner will be added to alert users to the issue

Option 2: Issues managed in external Issue management tool (JIRA)

• After JIRA is integrated, navigate to a profile page click on ADD ISSUE. A different modal will be presented to help the user record the issue in JIRA.
  
  Select a Jira project to raise the issue

• Fill in the summary (equivalent to Summary in JIRA)

• Jira will open in a new tab. Summary will be pre-populated. Fill in the rest of the ticket and CREATE

• Go back to K. An issue will be created that will link to JIRA