[M - Users] How to: Raise an issue

About Issues

Issues are user added tickets about problems found with the data or analytical content. Adding issues help other users know about problem as well.

Issues can be stored in K, or can be integrated with 3rd party tools like Jira (see [M - Integrations] How to: Integrate with JIRA for issue management )

Objective of this article

All users can raise an issue from the relevant data and analytical content profile page. A notification will be sent to all recent users of the asset to let them know about the issue you found.

Instructions

Option 1: Issues managed in K

• Navigate to the item (e.g. the customer data table).

• Click ADD button and select ADD ISSUE

• Fill in the details and click SAVE

• A new issue will be added to the profile. A banner will be added to alert users to the issue

Option 2: Issues managed in external Issue management tool (JIRA)

• After JIRA is integrated, navigate to a profile page click on ADD ISSUE. A different modal will be presented to help the user record the issue in JIRA.
  
  Select a Jira project to raise the issue

• Fill in the summary (equivalent to Summary in JIRA)

• Jira will open in a new tab. Summary will be pre-populated. Fill in the rest of the ticket and CREATE

• Go back to K. An issue will be created that will link to JIRA