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This page will walkthrough the setup of Hightouch in K using the Direct Connect method

Integration details

Scope

Included

Comments

Metadata

YES

Lineage

YES

Usage

NO

Usage currently not captured for pipeline runs

Scanner

NO

Sensitive data scanner not available for pipelines


Step 1) Create an API Key

  • Log into your Hightouch account and go to Settings.

    Go to the API Keys tab

    Click Add API Key

  • Copy the API Key for the next step


Step 2) Add Hightouch as a New Source

  • Select Platform Settings in the side bar

  • In the pop-out side panel, under Integrations click on Sources

  • Click Add Source and select Hightouch

  • Select Direct Connect and add your Hightouch details and click Next

  • Fill in the Source Settings and click Save & Next

    • Name: Give the Hightouch source a name in K e.g. Hightouch

    • Host: Can be any unique value. For example add app.hightouch.com/[hightouch account name]

  • Add your API Key copied from Step 1 and click Save

  • Test your connection and click Save

  • Click Finish Setup


Step 3) Schedule Hightouch source load

  • Select Platform Settings in the side bar

  • In the pop-out side panel, under Integrations click on Sources

  • Locate your new Fivetran source and click on the Schedule Settings (clock) icon to set the schedule

Note that scheduling a source can take up to 15 minutes to propagate the change.


Step 4) Manually run an ad hoc load to test Hightouch setup

  • Next to your new Source, click on the Run manual load icon


  • Confirm how your want the source to be loaded

  • After the source load is triggered, a pop up bar will appear taking you to the Monitor tab in the Batch Manager page. This is the usual page you visit to view the progress of source loads

A manual source load will also require a manual run of

  • DAILY

  • GATHER_METRICS_AND_STATS

To load all metrics and indexes with the manually loaded metadata. These can be found in the Batch Manager page

Step 5) Map Hightouch sources

  • After the manual load is completed go back to the Sources page

  • Next to the Hightouch source, click on the Merge Sources icon

  • Select the Hightouch sources and merge them with the sources you have already integrated in K

 

Troubleshooting failed loads

  • If the job failed at the extraction step

    • Check the error. Contact KADA Support if required.

    • Rerun the source job

  • If the job failed at the load step, the landing folder failed directory will contain the file with issues.

    • Find the bad record and fix the file

    • Rerun the source job

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