Setting up email

K can be configured to use the KADA email service to deliver emails such as platform support and daily notifications.

You can also configure K to use your own organisations SMTP service to deliver emails. To configure your own service you will need a user (and password) configured on your SMTP service and details about your SMTP service to complete the setup.

Configuring Email

• Select Platform Settings in the side bar

• In the pop-out side panel click under Customisations

• Under Platform Settings you will see the following email related settings
  
  

  Open

  

• Click on Configure Email Notification
  
  
  

  Open

  

  
  
  

• Click New Integration and fill in the details. Click Next

  • SMTP server: e.g. smtp.office365.com

  • SMTP port: e.g. 587

  • Username: e.g. kada-noreply@kada.ai

  • Password:

  • Sender email: e.g. kada-noreply@kada.ai

  • SSL enabled: e.g. True
    
    If you wish to use the KADA service and the details have not been configured or provided to you, please let us know at support@kada.ai or by raising a support ticket.
    
    

• Add the email you wish to receive platform support notifications. Click Next & Save