How to: Integrate with External Tool (e.g. JIRA) for issue management

Objective of this article:

K can integrate with other sources that you may use for issue management so that issues created in K can be managed in your central issue management tool.

In this article, we will show you how to integrate with Jira for issue management

1. Click on Platform settings and select Integration

2. Click on Issue management

3. Click on NEW INTEGRATION to create a new integration

4. Fill out the form to create the new integration

Select an integration type

Give your integration a name. Users will see this name when they create an issue

Add your Jira details (Watch out! this step may be a bit complicated)

• Site name should be the URL for your Jira instance
  

• Project ID, Jira Type ID must be the number as found in JIRA. Use the following articles to help you find your Project and Jira Type ID
  https://confluence.atlassian.com/jirakb/how-to-get-project-id-from-the-jira-user-interface-827341414.html
  https://confluence.atlassian.com/jirakb/finding-the-id-for-issue-types-646186508.html
  

• Field name is where the KADA reference will be stored. This can be an base field in your Jira template (like Labels) or a custom field you can add to your template. Use the following articles to help create a custom field
  https://confluence.atlassian.com/adminjiraserver/adding-custom-fields-1047552713.html

5. Click create to create the integration. You can test the integration by clicking on the button

6. After creating the integration, users are now taken through a process of creating their issues in JIRA.