[M - Done] How to: Use Knowledge Center

Objective of this article:

Knowledge centre is the feedback loop for your data ecosystem. Knowledge Centre creates targeted surveys to each user that is best able to answer the questions. Ask questions like ‘does this data have PII?’ or ‘was this data useful for your work?’. Using the collective knowledge of your team to accelerate your data maturity.

Instructions

Answering surveys

1. Knowledge centre can be accessed from your home page or via the menu. When you open Knowledge Centre you will see a timeline of your contributions and the option to toggle between different types of surveys to complete
   
   Access: These surveys are sent when K notices that you have not used an item in a while. You may have changed roles, no longer used the item, etc. Limiting non essential access is a good security practice. Let the data team know what you no longer need access to.
   
   

   Open

   

   
   Feedback: These are sent to recent users to collect feedback on how useful the item was for their work. Your contribution is incredibly important for the data, reporting and analytical product managers; hearing feedback will help them improve their product and your results.
   
   
   

   Open

   

   
   Opinions: These are sent out to top users to collect opinions about data and content where expertise is needed. This might be a whether you know what classification the data should be, or whether PII data was present. Expert opinions can help narrow knowledge gap and make the data management/governance maturity journey significantly easier and faster.
   
   
   

   
   
   

2. Each survey can be answered by clicking the action buttons. Here we are answering a feedback survey on a Tableau report. Click submit to send your feedback.